1. Where are you located and do
you ship the costume to my state? We
are located in Ohio and we ship nationwide to all 48
continental U.S. States.
2. Do you ship outside the
United States? Sorry, we do not
ship outside the U.S. due to customs and very long shipping
times. Alaska and Hawaii due to very long shipping
times.
3. Do your costumes look like
the ones on the website? Yes!
We are very picky about the quality of our costumes. We have
the best looking costumes in the industry. You will be very
pleased with the costume you rent from us.
4. When can I expect to receive
the costume? We
guarantee the costume to arrive one to two days before your
party date. If we are able to ship the costume out early we
will but cannot guarantee early shipment.
5. How do we ship the costume
back? You
need to put the costume back in the same box the costume
came in unless the box is completely damaged. The customer
(you) will pay shipping back to Rent a Character. Ship the
package back via a traceable shipping method: UPS, FedEx
Ground, U.S. Postal Service priority mail with delivery
confirmation to ensure that your items have been received.
We will not be held responsible
if we cannot verify receipt of the return.
6. Can I use my own shipping
account? Yes! If you have a shipping
account you are welcome to use your shipping carrier.
We ask that you supply us your acct # and be sure when
shipping back that you insure the costume(s) with the
carrier for $300.00.
7. What size will the costume
fit? Most of our
costumes are made to fit an average adult between 5'4"
- 5'10" some up to 6'. That does not mean that someone
5'2" cannot wear the costume it would just be a little
longer on them.
8. Do we need to clean the
costumes? No! Rent a
Character cleans each and every costume when they come back
from a rental. We use special process to clean the bodies
and the heads of the costumes.
9. Can we use a debit card?
Yes! You can use a debit card.
10. When will my card be
Charged? We charge a Deposit to hold
the costume once a signed rental agreement is received in
our office (due within 3 business days). The balance is
charged the Monday of the week we ship out the costume.
11. What is your cancellation
policy? Your costume is held for you
on your date and no refunds will be issued. Should any
problem arise to cause postponement of the rental, it can be
re-scheduled for another date suitable to both parties
involved within 60 days.
12.
Do you give a discount if we rent more than one costume?
Yes! See our "Specials" link in the
main menu on any page.
Frequently Asked 
