Frequently Asked Questions

1. Why are some costumes more than others to ship? The extra charge is due to the size of the box. Not all costumes fit in the same size box.  We are charged on dimensional weight, not actual weight. The bigger the box the more room it takes on the shipping companies truck the more it costs.  This is standard in all shipping companies today, even the U.S. Postal Service.

2.When can I expect to receive the costume? We guarantee the costume to arrive one to two days before your party date. If we are able to ship the costume out early we will but cannot guarantee early shipment.

3. How do we ship the costume back? You need to put the costume back in the same box the costume came in unless the box is completely damaged and in that case we ask that you contact us. Tape it up and FedEx will be by to pick it up. No need for labels or to contact them we will have it all arranged for you.  Just leave the box by your front door were FedEx can see it by 9 am.

4. Can I use my own shipping account? Yes! If you have a shipping account you are welcome to use your shipping carrier.  We ask that you supply us your acct # and be sure when shipping back that you insure the costume(s) with the carrier for the specified amount we ask. There will be an additional small fee for our packaging.

5. What size will the costume fit? Most of our costumes are made to fit an adult between 5'4" - 6'2". That does not mean that someone 5'2" cannot wear the costume it would just be a little longer on them.

6. Do we need to clean the costumes? No! Rent a Character cleans each and every costume when they come back from a rental. We use special process to clean the bodies and the heads of the costumes.

7. Do your costumes look like the ones on the website? Yes! We are very picky about the quality of our costumes. We have the best looking costumes in the industry. You will be very pleased with the costume you rent from us.

8. Can we use a debit card?  Yes! You can use a debit card.

9. When will my card be Charged? We do not charge your card until the day before we ship out the costume.

10. Where are you located and do you ship the costume to my state? We are located in Ohio and we ship nationwide to all 48 continental U.S. States.

11. Do you ship outside the United States? Sorry, we do not ship outside the U.S. due to customs.  Alaska and Hawaii due to very long shipping times.

12. Do you give a discount if we rent more than one costume? Yes! We will take $10 off two rentals & $15.00 off three or more rentals to the same address.